Please reach us at houseofgoldsalon@outlook.com if you cannot find an answer to your question.
We require 48 hour notice for any cancellations.
Your very loved #GOLDENGirls' time is saved just for you.
When you cancel with less than 48 hours it is a direct impact on your stylists livelihood.
If policy is not met, 50% or more of the scheduled session will be charged.
No show's will be charged 100% of the missed committed appointment.
Current CC's are required to be left on every guest file - there are no exceptions here.
Non Refundable Deposits are required for larger (2 hour+) services.
While it will not be refunded, it can always be saved for a future session!
If a future session is not in the cards for you, you can always spend it on retail products or gift it to a friend (gifting must be completed within a 2 week time period).
Above all, we want you to love your hair.
If you are not 100% in love with your end result, we are here to help - always!
We have a 7 day grace period for you to come back in for an adjustment on the same service you received.
Additional services past what you initially received may require an additional charge - meaning, we will always adjust any tweaks required on the original service that was scheduled but if you are wanting more than what was scheduled, that is subject to additional service charges.
Anything after 7 days is considered a new service and will be charged accordingly.
We specialize in detailed color work, lived in lightening sessions, correctional work, & of course lover of all curls.
With this, comes complex and intricate sessions for our team.
We require our House of Gold Salon Consultation form to be filled out in full when scheduling to give our team the ability to review all needed information.
Please access our consultation form here and fill out in full! https://form.jotform.com/242814143376052
We get it, life happens.
We prefer that additional people do not attend your upcoming session as we are a boutique salon with limited space. If this poses an issue for you, please reach out directly and we can do our best to find a solution with you!
Thank you for supporting this small business.